ELabs Global stands firmly behind the craftsmanship, accuracy, and reliability of all laboratory apparatus, glassware, and scientific instruments we supply. If you are not completely satisfied with your order, our returns policy provides clear, hassle-free resolution steps.
Unopened, standard catalog items in their original factory packaging with all instruction manuals, accessories, and calibration tags intact may be returned within 30 calendar days of delivery for exchange or refund.
Because laboratory equipment and borosilicate glassware are delicate, all shipments are fully insured. If any box arrives visibly damaged or items are broken in transit:
If an electronic instrument, digital balance, centrifuge, or sensor fails to operate correctly within its 1-year warranty period, our technical service team will troubleshoot, repair, or replace the unit under warranty at no additional cost.
For health, safety, and regulatory reasons, the following items are non-returnable once dispatched:
Before returning any product, please contact our support team to receive an official RMA (Return Merchandise Authorization) number and the designated warehouse address. Unauthorized returns cannot be accepted at receiving docks.
Once the returned apparatus has been inspected by our quality assurance team (typically within 3-5 business days of receipt), refunds are processed directly to the original payment method or credited toward your institutional account balance.