1. Commitment to Data Privacy

At ELabs Global, we respect and safeguard the privacy of every institution, educator, laboratory professional, researcher, and visitor who interacts with our platform. This Privacy Policy explains how we collect, handle, protect, and use your data when you visit our website, request quotes, or submit inquiries.

2. Information We Collect

When you interact with ELabs Global, we may collect the following information:

  • Contact Details: Full name, institutional email address, phone number, organization/school name, and department.
  • Quote & Inquiry Data: Apparatus requirements, quantities, project specifications, uploaded tender documents, and delivery destination.
  • Technical Data: IP address, browser type, operating system, and browsing activity across catalog pages for site optimization.

3. How We Use Your Information

The information collected is utilized exclusively for genuine business purposes:

  • Preparing and transmitting formal Requests for Quotations (RFQs) and proforma invoices.
  • Fulfilling orders, coordinating freight/customs clearance, and delivering laboratory shipments.
  • Providing technical customer support, calibration documentation, and safety updates.
  • Complying with statutory audit, tax, and export compliance obligations.

4. Security of Laboratory & Customer Data

We implement industry-standard encryption protocols (SSL/TLS 256-bit encryption), secure database storage, and strict administrative access controls to safeguard your personal and organizational records from unauthorized access, alteration, disclosure, or destruction. We never sell, rent, or trade your contact information with third-party marketers.

5. Cookies & Tracking Technologies

Our website uses essential and functional cookies to preserve your session state, quote items, and navigation preferences. You can configure your browser to decline cookies, though certain interactive features of our quotation tool may be impaired.

6. Your Rights & Data Access Requests

You have the right to request a copy of the personal information we hold about you, request corrections, or request deletion of non-statutory records. To exercise these rights, please reach out to our privacy officer via our Contact Page.

Last updated: October 2026 | ELabs Global Security & Compliance